Hello Dale, I'm sorry to hear about your experience with us whilst we were managing your property. We have investigated this for you and the final inspection was carried out by a Property Manager who is no longer with the Company. However, it appears that entry to this property was made difficult by the Tenants, even for Routine Inspections which alludes to why this may have been not picked up sooner. The deposit refund had already been agreed before we could gather proof that a dog had been in the premises after you had reported it to us. As a Managing Agent, there are certain procedures and Tenant's Rights we have to abide by and in this case, it was too late to bring the Tenant up on a potential breach of their Tenancy Agreement. We wish you all the best in the future with your property.