Having given Belvoir an initially negative review on here, I am now pleased to say that the experience has improved massively and thus the revised rating of 4 star. After initial problems dealing with more junior staff my purchase has been assigned to Lottie who is an absolute professional. She is quick to repond, highly knowledgable (even in areas outside of her remit such as conveyancing process which is super helpful), and keeps me in the loop at all times. I am very pleased with the service