I wouldn’t give any stars if I could. Worst letting agent I ever dealt with. All they care about is keeping their clients - home owners happy and forget about tenants. Whatever you approach them for takes ages, especially repairs. End of tenancy is also appealing, they will look for anything not to give you your deposit back. I’m happy I don’t need to deal with these guys anymore as moved out :). Customer service and professionalism aren’t your strongest points and this includes the manager who’s clueless about housing in general not to mention housing law. All I can advise is to avoid the bunch of cowboys; most staff is young and inexperienced. If there was no tenants you’d be out of your jobs , why don’t you start looking after them properly ? And stop lying to your tenants thinking they know nothing about lettings and how the whole thing works.