Worst letting agency we've ever used. AVOID. Extremely poor communication, very rarely answer the phone or emails. They paid a contractor for work that was never carried out and didn't notice until tenant left and we got into the flat. Still waiting for a refund even after a solicitors letter, now taking them to court. We ended up sorting out the tenant's deposit ourselves after they failed to do so. Our complaints have been ignored, their complaints procedure appears to be on their website for the sake of it so we are in the process of complaining to The Property Ombudsman. Wouldn't even give one star if it wasn't necessary.