Awful and unreliable! Will never use again

Absolutely awful service, was trying to view a flat which I was very keen to rent. The flat which i wanted to view was around 15/20 miles away from where I am actually from (but is more convenient for work purposes). Booked a viewing (but they only had a viewing a week later than what I would have liked). It then got to the day of the viewing, i turned up at 3:50 (my viewing was at 4) to find no one here. I waited until 4:45 to which still no one had shown. On the phone when booking the viewing I was told if i had any problems to ring or pop into the andrew grant shop which was down the road from where i was viewing the flat, but because it was a saturday the shop closed at 4. I was now waiting with no one to contact and had not been contacted by the agent themselves to say that they were running late or could not find me. After a long wait outside the front where they had arranged to meet me, I then walked around to the flat and rang a doorbell to which a neighbor came out and greeted me and kindly told me no one had been around in the last half an hour from andrew grant (he had seen the agent doing alot of viewings for this flat the day before). In order for me to view this flat on this Saturday afternoon I had lost money as i could have been working and also had wasted my whole afternoon as the viewing was 4 (late afternoon so couldnt arrange anything in particular before). I got my mum to ring andrew grant on the monday (as i was working) to then find over the phone that they said that someone had came to the flat on the saturday for the viewing and was waiting approximately 55minutes yet i was stood right outside for this whole time and no one had shown. They even said that they waited by the gate which was locked but by i had spoken to a butcher whos shop was by this exact gate at 4:05 and he said he hasnt seen anyone around! When she then rang back later they told me completely different times to what they had said to my mum earlier in the day about how long they had waited there and from what times they had waited. If their agent had been standing there for 55 minutes then why couldnt they have contacted me to ask where i was? They had all my details! And there was signal as i was frantically trying to get through to someone to help me! Before all of this grief over the phone with andrew grant my mum did ask if I could arrange another booking for this same flat as i was very interested and their reply was that theyre now not doing any more bookings for this flat as it has had alot of people interested. Overall i didnt get to view the flat, i lost money from work, i stook out in the cold for over 45 minutes on a main high street embarrased and looking like a fool and then to blatantly lied to over the phone about someone turning up! Definitely would not recommend this company ever again and shall not ever use this company in the future! Very unreliable and a complete waste of time!