A nightmare.

The whole system needs to change. This policy of not dealing with agents and solicitors further down the line (they only deal with immediate agents and solicitor that are dealing with the sale and the house the vendor is buying. This must change to create a smoother and more professional service. They need training on the value of solar panels. No mention was made of these to my buyers. Other estate agents make a big issue of this. Staff should not interfere with completion dates without the guidance of solicitors. They should be throughly aware that all parties are in agreement, otherwise this causes absolute chaos; we had to cancel removal dates on three seperate occasions, risking being charge three separate times for cancellation. I would very strongly advice them to steer clients looking for a solicitor away from a certain fiirm (they know who they are). The lack of co-operation and chaos caused to us very nearly gave us a breakdown, leading to us nearly dropping out of the sale on two several occasions.. They should co-operate more with the solicitor dealing with sale of one's property. Not doing this leaves one with impression that all their interested in just getting your money. Andrew Grant is a prominent Tory, he should put pressure on his Party to change the system, so that it runs more smoothly and to the advantage of clients.