Pleasant and helpful staff

Couldn't have been more helpful. Unfortunately any paperwork has to be done in the Pembroke branch.

Rude, patronising, condescending staff. Charlotte is extremely confrontational. Repairs ignored, inspections sprung on tenants with no warnings then charged for their lack of communication. Absolutely appalling service for tenants

I cant say id be in any rush to rent through fbm again. All was well and good at the beginning, but went down hill towards the end. December time our boiler was on the blink. When phoning up, the response was "can you not contact the landlord yourself". We have never had contact with the landlord ourselves. I assumed that is what an agency is there for. Clearly no urgency to get our boiler back up and running, considering it was Christmas time and knowing we had a 3 year old in the house, this shouldve been a priority. We were given our 3 months notice earlier this year, hand posted through the door and that was that. No phone call to support us in looking for somewhere else to live and not even a reason why. A very big kick in the teeth considering we'd been there for 3 years and looked after the property throughout. When we moved into the property in 2016, 2 doors were damaged due to furniture moving in. Of course we had every intention of replacing them before our tenancy was up. So we phoned the agency up, asked them to ask the landlord what type of doors they were and where they were from. The agency told me they found it difficult and frustrating to go between myself and the landlord. I'm sorry but again, that is what I assume is your job. Agency finally got back to me with what the landlord insisted was the make. Firstly insisting they were fire doors, which they most definitely weren't, probably wouldn't have broken so easily had they have been fire doors. (Clearly a safety hazard for the house). And a completely different type of wood. This would have been over DOUBLE in price. Clearly something dodgy going on. Wanting me to replace doors with fire doors. Finally got to the bottom of it, but not with any help from the agency, but from myself getting a carpenter out to confirm make. Whilst I understand the doors should never have been damaged, they were, and we were so egar to get them replaced, whilst the agency just had no interest in ensuring we were protected as tenants. Quite happily encouraging us to do as the landlord wanted and get the doors double in price. So we moved into the property in 2016, on the 17th, paid on the 17th of every month for 3 years. When due to move, we asked for a few extra days, due to our new property not being ready until the 21st. They agreed and told me I owed extra rent then from the 14th - 21st? How? It shouldve been from the 17th - 21st. After battling it with a member of staff, insisting I was wrong originally, finally looked further into details to realise I was infact correct. That I had moved into the property on the 17th and not 14th back in 2016. Now, the normal thing to do would be to correct those details, update it and inform anyone in the company that needed to know. That wasn't the case as I had a phone call a week later from another member of staff implying the same thing. Added stress a pregnant woman, moving house during a pandemic, that i really didn't need and clearly couldve been avoided. There were situations in the past 3 years where I had asked for the landlords contact details to be told I couldn't have that information, thats fine, but don't complain when i had come to you for support. And most certainly don't pass on my contact details after I have moved out. My old landlords now have my phone number without my consent. Finally, I had to chase my bond up. Wed been moved out for 3 weeks and had no phone call to explain the hold up. I had to chase it up. We redecorated as insisted by the agency, to find out they now have painters and decorators in stripping walls. So I paid for redecorating, for nothing. Disappointed. And feel very let down by the agency.