Steve the assistant branch manager met me at the property for the viewing, he put me at ease straight away being very professional, friendly, mature and approachable. He allowed me to view at my own pace and then go around a couple more times on my own with no pressure. He listened to me and answered my questions about the property and asked if I needed to know anything. He explained the procedure if I wanted to put an offer in. We have offered on the property, so far good contact from the office keeping us up to date. Having viewed a few properties, I think he is very professional and competent in his job.