"After booking a viewing 4..."

After booking a viewing 4 days ago to view a flat today at rowans wynd paisley at 11:30 I was booked to view I had never been in this paisley area before had to get time off work and a taxi to the flat arrived at 11:25 5 mins early.Waiting a few minutes I noticed nobody outside waiting or around the flat so i called belvoir agency to see when the agent was arriving to be told the viewing was at 11 nobody was going to come even though they had booked me in for 11:30 which was their fault.I asked to speak to someone to see if they could do something but nothing.After coming from cardonald by train then getting a taxi to the flat and taken time off work I am really not happy woth the service at all.I wasn't even asked to book or try book me back in another viewing or somebody would phone me to see why this is happened,I habe now had to get a taxi back to where I stay from rowans wynd,I will not be viewing any property again from belvoir lettings and suggest other people do the same.Would habe been nice to even get a call this morning for someone to have noticed my booking at 11:30 on their computers and thought well there is no booking at that time and habe the decency to call me but no.Really not impressed at all and habe missed out on a says pay thanks again belvoir lettings