Viewed a property with this

Viewed a property with this agency. I arrived just before 11am for my 11am booking and and was then left waiting until nearly 11:10 when the person showing us around came out of the flat to say she had been in there showing another couple around because they were early. Taken in to the flat, had a few minutes to look around (agent spent most her time talking to other viewers while I was left to talk to the very nice current tenant) then agent says are you all done now because I have other things to do. Despite the less than great attitude from that agent and the woman I spoke with on the phone who was extremely sharp and rude we loved the flat enough to make our interest known. We were told other people had also expressed interest and that we would receive a phone call when the landlord had made a decision. I see today the property has gone but no phone call has been received to confirm that. In short, poor attitude from staff and ever poorer manners.