Dear Mr McVittie Thank you for taking the time to provide us with your feedback. We are disappointed to read the comments within and have sent you private correspondence with invitation to discuss further, so that we may be given opportunity to rectify any issues you have. We note that this review has been placed over 2 years after you purchased a property from our agency and that this review has been placed simultaneously to our request that you desist the unauthorised use of our company’s copyrighted material on your private advertisements. This request was not intended to cause you offence and we apologise that you are upset. We send our very best wishes to you and Mr Baker. Thanks again The Team Cornwall Estates To provide a fair and balanced view of the review left by Mr McVittie we detail below the verified response of the seller involved in this particular transaction; "The long and arduous process that occurred in selling our jointly owned holiday home around Lockdown was excellently handled by Gail at Cornwall Estates. This involved adapting quickly to the restrictions arising because of the Coronavirus and understanding the implications of the changing times. Gail had to deal with a purchaser who tried to turn it into a profiteering opportunity, which she did with passion and professionalism. This enabled us to feel confident that there would be a further purchaser after Lockdown and that our holiday let was still valuable. She was always warm, kind and very understanding of our perspective and at times demonstrated the wisdom of Solomon in accommodating all those involved. During the whole procedure, she had to withstand intense pressure but remained truly professional, calm and clear throughout. We felt thoroughly supported and enjoyed partnering with her as she always had our best interests at heart. This collaboration had a very happy ending" 21 Aug 2020 Carrie Kingston (seller) We take customer complaints very seriously, and customer service is an integral part of our company’s values. To read reviews from verified home sellers and buyers please visit https://www.theestas.com/reviews/710/83880