I had to rent a place to stay from Canada, without any UK phone or bank. Northwood helped me in securing a place. Janice and Mike really did a lot of efforts in welcoming me to Oxford. Janice was extremely nice and friendly, helping me to work through wired transfers and signing contracts. Northwood always replied emails within 24 hours, unlike some other renting agencies here (which I won't name). Since I was new to UK, I needed a proof of residency for almost everything. Even getting the Biometric residency permit needed a proof of address (which doesn't make sense). I went to Janice on the day I arrived, and she wrote and printed me a proof of residency (with Northwood letterhead and signature) within 10 minutes. I cannot express the amount of appreciation to Janice for the help and hospitality she provided me with. She was probably super busy when I went to her office on surprise without appointment, but she still took the time to help me get things settled. Janice has to be one of the nicest person I've ever met, her kindness and selflessness reminds of family in this land far away from home. Side note: maintenance takes forever to reply to you, but that's probably the same for most renting agencies here.