Thank you for your review. I'm sorry to hear about your experience. We strive to provide the best service possible and apologise for any inconvenience. Our team is committed to improving accessibility and ensuring language barriers don't hinder our customers' experience. We appreciate your feedback. If there's anything specific we can assist you with, please don't hesitate to reach out. We run our business to highest standards, reflected in our ARLA membership status. Thank you again | Clint | Director