Worst Barnstaple estate agent IMHO As a seller I contacted most estate agents via the Rightmove app; you enquire with one agent and it asks you if you want to send to all others. I received auto-responses from each. I emailed all back all with specifics of our home and what we were were looking to buy (we wanted to downsize from our existing 6/7 bedrooms to 4 and would consider buying in advance of moving out and renovating). I received responses from everyone, many very keen due to our property address. Woolliams was probably the most generic lacklustre response of all of them. I followed up by checking out each agent's location and portfolio. No disrespect to Woolliams, but their non-prime location and lower end mostly for rent portfolio (absolutely no shame in that) meant they were unsuitable IMHO to sell our existing home. As a buyer We saw a listing by Woolliams on Rightmove that was in a very good location in Newport but needed significant renovation. I enquired and made a viewing appointment. We met Danny Woolliams at the property and he seemed agitated as he got out his car. I am wheelchair bound and he made no effort to assist (e.g. allow us to park closer on the driveway); other agents showing us other properties were very helpful, not Danny. He refused to help me get in the house; other agents helped when viewing elsewhere. Danny clearly had not read the emails I sent him to explain what we wanted; he asked “What is it you are looking for?”. I have a speech defect (which is why I set out our wish list in the emails) but Danny made no attempt to listen; he simply said “Look, I don't understand you” and then proceeded to talk over me while I was explaining things to my wife. What made it worse is he completely trashed the property we came to view, telling us point by point how bad it was, which was bizarre. Of course, Danny was actually dissing the one we had come to view and started trying to switch us onto a completely different (in every way, including the area / location) property on the basis it was what we really should be looking for in his opinion! In short, Danny was exceptionally unprofessional and rude. I complained about his conduct by email but was met with denial of wrongdoing. A few days later, my wife asked me to enquire for her about another property (I told her I did not want to view as it clearly had issues from reading between the details lines, and I did not really want to meet with Danny again). I made an enquiry for her anyway, but she was / we were ignored. When we followed up (RSVP) a couple of times, Danny refused to show it to her / me (I already said I wasn't going to view with her but asked about some apparent issues with it). No loss for me but my wife was upset to have been treated like she was (she did not say anything critical to Danny and the property we were looking to buy would be hers, in her name alone as I have MND and only a limited time to live, it makes sense). I could have said much more in my review but held back. e.g. Some of what Danny told us about other clients was totally inappropriate if not unlawful.