Good afternoon Muhammad. Thanks so much for writing this review of your experience with us. You have covered all bases in this one and it really is great to read. I hope you continue to have a great experience with us and please do not hesitate to contact us should there be anything else we can do to help you throughout your tenancy. Once again, thank you. All the best, Matt (Director).

Good morning David, and thank you for taking some time out of your day to leave the team such a fantastic review! It really is great to read that the whole team are performing to such a great level. We really do try to deliver a service above what is expected from us, and to read we have achieved this is excellent. It definitely helps us when we have a landlord, such as yourself, that cares so much about his properties, and is prepared so maintain them to such a great standard. It ensures happy tenants and a very happy agency! Once again, thank you. Matt (Director).

Hi Sarah, thanks so much for this review. It's great to hear that the service we are giving is above expectations. I'll definitely let Harry know you have mentioned him. Have a great week! Matt (Director).

Good morning Marie-Rose. Please accept my apologies that it has taken so long for me to respond to your review. It somehow slipped through the net! So, let me begin by saying thank-you so much for taking the time out of your day to leave this feedback. It's great to hear your experience with us was a positive one, and Harry in particular did such a great job looking after you. I will definitely let him know you have mentioned him in this review. Once again, thank you, and please do not hesitate to get in contact should you need any help. Many thanks, Matt (Director).

Hi Real Jay Ali! Thanks for this excellent review. It's great that Milo has been so helpful with you. I will let him know you have mentioned him especially. We are happy to help you in any way we can so please get in contact should you need more assistance. Best of luck with your move back to Leeds! Thanks again, Matt (Director).

Good morning Daniel. Thank you so much for taking the time to leave this review. It certainly has been a challenging year, but we have heavily invested back into the business to employ a host of prop-tech innovations to ensure we can continue to deliver a quality service to our landlords and tenants alike. That being said, there is no prop-tech that can replace great staff, and like you have pointed out, Joy has been incredible in helping Redbrick Properties to achieve its goal in exceeding expectations to all of our clients. Once again, thank you. Matt (Director).

Hi Alex, thank you for this great review. The 360° Virtual Tours have been a huge benefit to us this year, not just for our landlords whom we are trying to let the properties for in such a torrid time, but for you guys also as you are so restricted on what you can and can't do right now. Thank you once again, and I wish you all the best of luck in the future. Matt (Director).

Good morning David, it is always great to read such a fantastic review from one of our landlords, and even better when it singles out members of staff that are delivering above and beyond. Thank you for all the business over the years, and I am sure we can continue to deliver a great service for you in the years to come. Many thanks, Matt (Director).

Hi Katie, I'd just like to thank you for leaving this excellent review, and reading that Joy has looked after you so well. I'll definitely let her know you have singled her out for good service and we look forward to helping you out in the future. Have a great weekend, Matt (Director).

Good morning Hebin. This is a great review, so thank you for that. It's always great to hear the team are working well together and I will definitely let Harry know you have singled him out for his professionalism. Thank you very much for this! Matt (Director).