The sale of my property has been quite a shambles from start to finish. Wouldn’t recommend to anyone and certainly wouldn’t ever use this agent in any future house sales. I was pressured by the estate agent to move out of the property daily via phone calls before the sale was even complete. Eventually gave in and agreed to move out as they told me the property would be completing. Ended up having to pay for an empty house 7 weeks longer than I should have. They gave me 10% discount on my fee’s because of the poor experience and the treatment i’d had. My whole experience was completely towards my buyers benefit, constantly guilt tripped to act in their favour, it’s been very stressful. Even today, the date of completion with zero prior communication regarding competition day, I’ve had multiple phone calls asking me to leave work and bring the keys for the house because the new owner was there waiting. No prior arrangement, or to tell me what was required, I believed they already had a key.This is the sale of my first house, so first ever house sale and hopefully I never have to go through this experience again. Certainly wouldn’t be with this company anyway.
Reply from agent
Hollie we are sorry that you feel this way, it is always our aim to deliver a fantastic service and to go above and beyond for our clients, however the house moving process is challenging, especially at the moment and there are many elements outside of our control once the sale is agreed. We carried out extensive marketing and we achieved an offer in excess of the asking price for your property within 14 days. The complications in your sale occured during the legal part of the process and were mainly due to an unknown communal management charge that was highlighted by the purchasers solicitor which needed to be satisfied. It is your solicitors job to advise you about how best to deal with this and help you prove that the title of your property is good so a purchaser can complete the transaction. The fact this was unknown is not the fault of Movingworks and this would normally be an issue that would result in a sale falling through not just being delayed. Conveyancing transactions are taking a record length of time at the moment which is frustrating for all parties involved but it is out of the agents control. As an estate agency we don't decide completion dates and therefore you moving out of the house before the date was known is a decision you made.
It is very upsetting to hear you feel we favoured the buyer in this transaction and that is simply not true, we work for you and I feel that in this situation we achieved the aim of everyone involved to successfully complete the transaction. It is our belief that if you had of withdrawn from the transaction as you threatened many times during the process it could have cost you somewhere in the region of £10,000 due to how the market has changed since the original offer was made in excess of the asking price. Our director agreed to reduce your fee simply as a gesture of goodwill due to costs you had decided to incur in moving out before you needed too. Movingworks have gone above and beyond to push the transaction through and every member of the team has been heavily involved in getting it over the line.
There was added pressure yesterday when completion took place following exchange the day before and in 22 years in business we have never had to request that a solicitor reminds a client to hand over the keys on completion day, nor have we had a situation where a seller leaves an unpleasant note for a buyer in the property.
Having said that we will take your review on board, discuss with the team and aim to learn from both your comments and the transaction in general. Thank you for taking the time to leave a review as we will use it to improve our service and ensure nobody feels as you do today.
