Standardless service Disappointed with Lack of Service – Avoid if Possible I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me—but five days later, I’m still waiting. Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.

Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.

The worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate. Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.

Worst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit

By far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!

I rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.

THE WORST LETTING AGENCY IN THE COUNTRY AHMED DOES NOT PHONE YOU BACK EVER AND TELLS LIES LANDLORDS STAY AWAY