Worst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit

By far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!

I rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.

THE WORST LETTING AGENCY IN THE COUNTRY AHMED DOES NOT PHONE YOU BACK EVER AND TELLS LIES LANDLORDS STAY AWAY

Misleading information on

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

"Misleading information on..."

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

"We have been fatally scammed..."

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

Absolute Disgrace to the

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!