The worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate. Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.