I had a completely unprofessional experience with John Shepherd Estate & Letting Agents regarding a rental property in the Gravelly Hill area. On June 23rd, I submitted a viewing request through Rightmove for a flat where I fully met all the pre-qualification criteria mentioned in their listing, including income, move-in date, and tenant profile. Since I received no response, I went in person to their office on June 24th. They confirmed that my request was in their system and told me I would be contacted later that day to arrange a viewing. That call never came. I followed up again by email on June 25th, which was also ignored. Meanwhile, I tried calling multiple times during working hours, but their phone line appears to be permanently down. It always plays a message saying no one is available, with no way to leave a voicemail. This is not only unprofessional, it makes them completely unreachable. To make matters worse, the listing was marked as "out of market" on June 25th without any notice or explanation. I was never informed if the property was let, withdrawn, or if I was being considered at all. No courtesy email, no update, nothing. I made every effort to follow their process, I showed genuine interest, I visited their office, followed up in writing and by phone, and I met all their listed requirements. In return, I received complete silence and zero transparency. This is not just poor service – it is a total lack of respect for applicants. If you are a prospective tenant, I strongly advise caution when dealing with this branch. My experience showed a complete breakdown in professionalism, communication, and basic standards of letting practice.