I wrote a review and this corrupt, incompetent jobsworth of a company had google take it down. So let me re-clarify; this ‘agency’ left us without heating for 6 months during a full winter period; has left us without a functioning fridge freezer for 21 weeks (and counting); left us with a broken washing machine for weeks at a time on many occasions inclusive of now; tried to issue us with an eviction notice when we declared we were seeking legal action; there are 30 outstanding maintenance issues in an unfurnished property. I have suffered 3 hospitalisations from mould growth and condensation due to lack of ventilation (there is ZERO ventilation in any room within the property) and yet the ‘agents’ will do anything apart from their job. They take on cowboy landlords who only care about abusing the rights and wellbeing of tenants to line their pockets.

disappointing experience as tenants. began smoothly until after we moved in. From then, we experienced slow response to repair requests, door coming off hinges left unfixed and simply latched in place, kitchen cupboards falling apart. property had been vacant at viewing and freshly painted so had hoped it would be well looked after. At approx 5months into tenancy we had our first flat inspection, where we pointed out the various minor issues that needed fixing and agent agreed to push through repairs that had been left ignored. Soon after, we received a no-fault eviction notice as landlord wanted to refurbish the kitchen. Agency were unsympathetic and unhelpful throughout the entire process, with very little transparency. Upon moving out, we noticed mould on various items that had been stored and not frequently used during our short tenancy. Property rented by Mr & Mrs Pickering, in West Port area. Please avoid.

We recently tried to rent a one-bedroom flat in Edinburgh for just over £1000 per month through ELC Sales & Lettings as a couple, both working full-time. Despite having a solid rental history and no issues in the past, the experience with ELC was deeply frustrating and unnecessarily stressful. Firstly, ELC does not handle referencing in-house. Instead, they rely on a third-party service called Let Alliance, which uses an automated AI system to assess references. There are no real people involved in the process, meaning your actual financial situation including bank statements, payslips, or proof of affordability is completely ignored. In our case, the system rejected us for not meeting income requirements, even though we would no longer be paying rent at our previous property once we moved, a key detail the automated system failed to take into account. Even more concerning is the fact that ELC asked for a full deposit to be paid before referencing was completed, and well before any contract was signed. This is not a standard practice with most reputable agencies. Now that the referencing has failed, we are having to wait 2 to 5 working days just to get our own money returned. Throughout the process, we found ourselves constantly chasing ELC for updates. Communication was poor, and the entire application process was far more stressful than it needed to be. There was no personal touch, no support, and certainly no flexibility or understanding of real-world circumstances. In short: Impersonal, AI-only referencing. Deposit required before referencing. Poor communication and support. Time-wasting and stressful process. Never again. I would strongly recommend others to avoid ELC Sales & Lettings and save yourself the time, stress, and frustration. There are better, more professional agencies out there who will treat you like a human being, not just a data point in an algorithm.

Rude, unprofessional and incompetent. Wouldn’t recommend ELC’s services to anyone. Incredibly disappointed with our experience.

Don’t know why they have such good reviews. Contacted 4 times to arrange a viewing and never once received a response albeit an automated reply telling me they’ll get in touch.

0 stars! My experience I've been on a waiting list for years for I could find a rental house for my family and they never called me. Call a lot of times and go in person to see if they could help me because I needed it and it was always the same answer. We will call you and since then they have never called me after years that is supposedly registered on the list.

Hello Everyone,1st time that I will put a Bad review as here is my experience with Conor,Andrew s Residential. I m a Mum of 4 my oldest is at university,I am also a dying mummy,I have a condition and I have less than 4 years remaining. We ve rented a house at 2700£/months gave 6 week deposit+agency fees+6 months rent Upfront. We arrived in the house was No Heater No water Big leak who generated No electricity. I have an autistic child who has been taken in EMMERGENCY by Health professional in crisis for the way we are "living"..Agency/Landlord asked me to make Fraud insurance because they didn t want to pay for any repair, disregarding that I ve paid them More than 20k! Today I ve received an email where they were telling me that they can t put heater and water because it is the way the house has been build. I ve took this house for "finish in beauty"if I can say...I m 1.72 I m now at 45 kg -9 kg since 1month and half since we ve Checked in in the house. Conor,Andrew residential has "hidden himself"I ve sent more than 20 emails calls messages etc...It is ONLY when he knew that I ll bring him to court that he decided to face me the dying Mum and the Dead Situation. Don t trust them,don t help those people to grew their Vanity Please Think at You and Family!Don t rent or buy from them they will Assure Anything for you,they will disregard the contract,the law...just WATCHING YOU AND YOUR FAMILY DYING.

Not a great look for the company when the company branded car is being driven over the speed limit and tailgating people who are driving at the speed limit. Is anything really that urgent at 9:15am on a Sunday morning?