We’re very sorry to see this rating, especially given the conversations we had throughout your transaction. You visited our office several times and consistently told us you were happy with our work, noting that any issues were caused by others in the chain. Because of this, we’ve reached out to you privately on multiple occasions but haven’t received a reply. As you’re aware, the delays and complications stemmed from parts of the upper chain that were completely outside our control. We appreciate how stressful this was for you, and we made sure to keep you informed at every stage—even when the updates weren’t what any of us had hoped for. Our team did everything possible to support you and move things forward. Given the relationship we built and the positive feedback you shared with us directly, we were genuinely surprised by this 1-star review and wanted to check whether it may have been left in error.