Hi Jim, I am sorry to hear you have had a bad experience. Please could you provide me with the property you bought, so i can look into this further for you. I have looked at your other reviews and it looks like you may have bought the house you are referring to 2 years ago, as one of your reviews relates to a poor solicitor service you received when buying your first property. You have just added our review today. We take all reviews seriously, so would appreciate the opportunity to respond once we have investigated. many thanks