After all the danger and suffering they put me through(non stop repairing, gas leak, oven electrical wires exposed, mice infection, pipe leak, cracked wall, broken door handle locked me inside the bathroom) , I can’t recall a single month without a handyman visiting my home. And just when I thought I can finally settle down they 21 SECTIONED me after only 1 year, in the call they said the landlord is going to sell the house then I saw it was re-listed with a much higher price on market. A total joke, and omg the AUDACITY they asked for £360 deduction from my deposit for cleaning fee?? When I moved in it was as dusty as London underground and with yellow stains in bathtub, walls, dust and back dirt everywhere, freezer not defrost, window now cleaned. And they asked ME for money that could hire a professional cleaner. I’m glad I have videos and pictures for all of that and we are going on DPS dispute but just the level of shameless shocked me, I always assume the best of people but this is just disgusts me to my bones. And to this landlord, £360 to sell your soul , really? When you re-listed the property for monthly 100£ more? When I put offer on this property their agent Ben made me wait for one whole week to hear back from this landlord, then it was the longest background check, they asked me EVERYTHING, from my past addresses and my current AND PREVIOUS landlords' info, my employee status, to my passport, and not only the passport ID, it was every single numbers and letters on the passport page(you know the two complicated lines at the bottom with "<<<"), my driving license, my EMPLOYEE ID, my brp card, and they all have to enter manually. After all this excruciating pain they required me pay the first rent fee before view and sign the official contract, I checked online it was not legal and asked them about it, and Ben said” well you can look other places then we have other people interested in this property” oh the humiliation, I was so desperate and spent so much time on this I have no choice but to be humiliated. And then after moving in , in one of the inspections I kindly asked their agent caina to remove shoes before entering and she didn’t , high heel shoes on my just cleaned floor. Is that because I’m a young foreign worker so they thought they could squeeze the last dignity of me? In the end there are 2 good things about this agency, the repairs are prompt except for the cracking wall that took 6 months. Some agent are good , Gregory is always kind to me and reply emails promptly. But still, this year was hell for me, it was my very first solo apartment and they sucked my blood and spit my bone with no remorse. Please don’t reply me “ there is no record of you renting from us” I may use sudo name but you know perfectly well who I am. EDIT: DPS gave my every penny back after 2 months! They also think the landlord doesn’t deserve even one penny of deduction given how awful the condition the property was. 😅Still wasted me so much time and mental load to collect emails and videos and photos I took before and during the tenancy. Please, avoid at all cost , give the good reviews on google maps a pinch of salt always.