Hi Andrew, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We would like to invite you to have a chat with us to find out where we can improve. Please kindly contact the office on 01277 369 925 or email ongar@balgoreshayes.com to discuss this further. Kind regards, Balgores Hayes Ongar