Two very different

Two very different experiences - one good, one bad. I first worked with Northwood to sell a house in 2022/3 and found them to be professional, responsive and helpful. On the basis of that experience I would have given 5 stars so I turned to them to sell another property in 2024. This was a strange and very different experience. Staff were still OK face to face but otherwise unprofessional, not returning a valuation as agreed, not calling, not replying to emails, just not communicating. Very odd I thought. Maybe they did not want the business which is their prerogative but the conduct around that caused unnecessary delays and was not handled in a professional manner. If you use Northwood and get the good you will be fine, but if you start getting hints of the bad I would think carefully. Three stars represents what I think is a fair balance of the two experiences.