The staff have been helpful and accommodating from the beginning. I was glad to find in the rental agreement, no hidden nasty surprises as I found with other estate agency contracts, such as enforced use of particular electricity & gas, internet or phone providers, or hidden fees that increase the move-in cost and/or monthly charges. They are quick to respond when we have questions or problems and do everything within their power to solve them promptly. They are always friendly, courteous and supportive. Very happy with their service.