We were downsizers, selling our beloved family home of 32 years. This meant we were inexperienced sellers, and that we needed to have our hands held a little through the emotional turbulence of the sale process. From the moment we met Ben Banks we knew he was absolutely the right person to sell our property. He was personable and genuinely enthusiastic about the house and the way it was presented - but didn't gush. Initially, we were mildly surprised by the high valuation and worried that it might be off-putting to some buyers, leading to a longer process and reduction after a few weeks. However, we felt we could really trust Ben's judgment, skill and experience after he gave us thorough and convincing evidence to justify the asking price he proposed. He clearly knows the market in the this area at a molecular level. He turned out to be absolutely right, and the house sold easily after one afternoon of viewings. He is a great communicator, and has also been incredibly helpful about advice on our purchase, not only in the context of potentially selling us a property marketed by Manning Stainton, but also in a more general way. We really appreciated this. Christine, Lizzy, Rhiannon and the wider team at MS Oakwood have all been helpful, courteous and reassuring at every stage, so they deserve a bouquet, too.PositiveResponsiveness, Quality, Professionalism, Value