Thank you for taking the time to share your experience with us. We're deeply sorry for the loss of your nan and appreciate you reaching out to us during such a difficult time. We're glad to hear that Joan was helpful and amazing when you called for a valuation of your nan's bungalow. It's important to us that we provide not just professional service, but also understanding and compassion, especially in sensitive situations like yours. Joan's ability to guide you in the right direction while being empathetic reflects the values we strive to uphold at our agency. We'll make sure to pass along your kind words to her. If you need any further assistance or have any questions as you move forward, please don't hesitate to reach out. We're here to help in any way we can. Thank you again for your feedback and for choosing our agency during this challenging time.