Thank you for your glowing review and for taking the time to highlight Joan Higgs' exceptional service. We're thrilled to hear about your positive experience with her. Joan truly embodies the values we strive for at our company. Her combination of professionalism, understanding, intelligence, and approachability is what sets her apart. We're proud to have her on our team and are delighted that her ability to 'get things done' and her intuitive approach made such a positive impact on your experience. We'll make sure to pass along your kind words to Joan. Feedback like yours not only recognizes individual excellence but also motivates our entire team to maintain high standards of service. Thank you again for your appreciation. We look forward to serving you in the future should you need our assistance.