Listed with Brokenhurst after finding a house they were selling that we liked. Photos, EPC and floorplan was prompt and done by an external company. After our house was on the market we had a viewing, brilliant! After being promised a particular estate agent to do the viewing; we had to do the viewing ourselves! This was an inconvenience as we specifically went for an estate agent who deals with this. If I knew it was going to be the case I would have gone with Purple bricks, saved myself 5k and still done the viewings myself. This issue repeated for further viewings from our buyer And again when it came to our open day we were given a different estate agent to the one we were promised - so had to waste more time explaining and showing our house to another estate agent. Communication was another disappointment. We were dealing with an agent who left the company overnight and failed to store our information and send off very important forms. We thought we’d lost our sellers! Furthermore, the for sale sign ok the house we bought from brockenhurst didn’t get changed to sold until I chased a long time after. Lots of unnecessary stress which nobody needs. We will not recommend and will definitely think twice about buying through brockenhurst in the future.