As a landlord we've found this crowd to be such a disaster we would have been better off without them and dealing with the letting ourselves - even though we live 250 miles from our property. No aspect of the marketing was done correctly for the first time of asking and we were constantly on the phone or e-mail correcting their mistakes - including fundamental errors in the letting documents - or simply trying to get action. Now the property is let we have to chase regarding inspections - including the safety critical ones like the gas - and it really seems that we are paying an expensive dog but having to do all the barking ourselves.