The level of service given has been appaling. We have chosen to take the property off the market with DB Roberts and gone with a different estate agents. They simply dont care, they dont return phone calls or emails or even chase things up with purchasers. It was left for 10 weeks before they even decided to check with the people buying our house how they were getting on with their mortgage application. We have been constantly lied too, the lady called Ruth (saying the people buying our property are at the 3rd stage of their mortgage) when in fact they hadnt even started their application which we have phone recordings of them telling us this after saying there was nothing to worry about and it was at the final stages and when confronted with this the reply we get is 'yer we can see where your coming from' The manager 'Matt' is nothing but a typical salesman, feeding you incorrect information and pulling the wool over our eyes and then cuts contact never to be heard from even after numerous emails and phone calls! I would highly suggest that anyone thinking of using them to steer well clear because its nothing but problem after problem with them and we completely regret ever deciding to go with DB Roberts and will be putting in a formal complaint. Edit: it doesnt surprise me they cant find the transaction this is in relation too on their system. Says it all really!NegativeResponsiveness, Professionalism