Such as a real family operates, a lack of communication and understanding seems to be prevalent in this family run franchise. One can only presume their behaviour comes from that of farm animals considering the way they treat their customers. Accusing tenants of thieving keys, albeit keys that are of no use to us, accusations of lying, emails containing sensitive information of other tenants, being stuck in a property with no heating over winter months that is falling apart in front of us and generally having to deal with staff lacking basic English skills are all things you can look forward to if you chose to rent from these Neanderthals.