The Agency it's been nice and good until the rent contract it's been signed but after All the problems are yours!!, because the Agency it's trying to blame the Landlord if everything it's broken or not working on the property. And from them on you call the landlord and the Landlord it's trying to blame the agency and then, again and again. After many phone calls to the agency and landlord the landlord it's taking some action to repair the problem etc.