I sacked Belvoir as my lettings agency around 18 months ago but, after reading about the criminal activities of one of its directors in the press in recent days, I'm adding this review to try and help others avoid the experiences I had. Whether you're a prospective tenant or landlord, I'd avoid this company like the plague. Its biggest failing is communication. Belvoir Hinckley do not communicate properly – either with each other, their tenants, their landlords or their contractors. Most of the issues I had could easily have been solved if they could learn to communicate with each other properly. Topping the charge sheet in my time using Belvoir was them letting my gas safety certificate expire, meaning the house was briefly let illegally. They also left my tenants with an oven with no door for several days, and failed to act promptly when my tenants reported water coming through the ceiling. On another occasion, I understand a Belvoir representative let themselves into the property without gaining authorisation first, which is illegal. I could easily go on. I had a very good relationship with my tenants, so I was able to find out the difference between what Belvoir were telling me was happening at the property, and what was actually happening. Whenever I challenged them, there was an unwillingness in almost every scenario to take responsibility for their own failings. The first port of call was almost always to blame someone else. When I signed a contract with Belvoir, the welcome letter claimed the company "prides itself on offering responsive, competent and excellent service." In my experience, they failed miserably on all three.NegativeResponsiveness, Professionalism