Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great! The other year I changed the property manger and the new one is kind so I changed the star to 3

Was a great experience. But have been waiting for my deposit for 2 months which has been disappointing.

Used them a couple of years ago, took them up on their prepay package as it was far cheaper than payment on completion. Initially very good, good floor plans and photos and put the house up for sale in good time. Had an offer which I accepted, but thats where the problems started. My buyer was a fairly jittery first time buyer and as I was buying a new build the deposit had to be held in a slightly different manner which paniked the buyer. As I had already paid for their services, to say that Move & Save were less than helpful with sorting out the kinks with my buyer would be very generous. Weeks of stress ensued with Move & Save refusing to smooth out the kinks or provide me with the buyers contact details so I could do it myself. Eventually the matter was resolved but it was a real hassle and Move & Save seemed very disinterested as soon as they had my money. They may be cheaper than high street estate agents but if anything crops up from your buyer before exchange then expect to be on your own.

Had a very negative experience with them recently.

Extremely rude on email.

🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final …

Avoid JLL if you want to be treated like a human being. Three days after moving in — still surrounded by boxes — my property manager Taj contacted me demanding the landlord visit my flat. I said no. He asked again. Then he pushed for a manager key to enter while I wasn’t home, after I had already refused twice. That set the tone for everything that followed. Three months in, I received a Section 21 notice because the landlord wanted to sell — something that should have been disclosed before I signed a long-term tenancy. The disruption of relocating after just three months was enormous. When I asked for one extra month to manage the situation, I was refused. I was told I couldn’t speak to the landlord directly and should “write to them instead.” Meanwhile, Taj immediately booked a checkout appointment before the conversation had even finished. My requests were not taken seriously at any point. I formally asked for a different property manager. I was told it would be “reviewed.” No response ever came, no new contact was provided. I reached out to Helen, who had sent the Section 21 — she said she couldn’t help and redirected me back to Taj. Even at checkout, when I needed a reference, it was still Taj and it took a week to make him do so, said he didn’t receive email, which was a completely lie. The loop never closed. The checkout report listed items that were pre-existing — things that were already there before I moved in — and deductions followed. Apparently they assumed I wouldn’t check. At every stage: ignored, bounced around, and treated as an inconvenience rather than a paying tenant. That seems to be the spirit of this company.

We experienced extremely poor communication with a very unprofessional and rude attitude from the Barton Branch, I certainly wouldn't use them again!

After 8 years renting and having to move every two years for one reason or other and also renting our own flat I would say I have had plenty of experience of various letting agents around London. I have also worked handling letting …