I want to start with I CANT RECOMMEND MOVE AND SAVE ENOUGH!!!!! I am a young first time buyer, and at the start of the year a house I was buying from another estate agents fell through a few days before I got the keys. This made me anxious, upset and on edge and even disheartened for buying another property. It was then that I first came into contact with Move and save, I explained all my worries and the journey I had been on to Tracey who put me at ease INSTANTLY. It wasn’t all about sales and figures, she took the time to reassure me and really make sure that I was okay every step of the way. Whilst viewing the house I was buying through them, the vendor couldn’t sing their praises enough and told me how amazing they had been with her too, and in her words ‘I don’t know why everyone doesn’t go with Move and save’. Tracey is very quick at getting back to you and getting the ball rolling with things, there has never been a time I couldn’t get through to Tracey and there has never been a time she has been unable to help. I have called Move & Save in tears with being overwhelmed with the process and doing this on my own and have been met with guidance, warmth and reassurance and have been made to feel like a normal human being and not a number. I have even rang at 10 to 5, on a Thursday evening explaining I couldn’t get a surveyor for any sooner than 5 weeks and how this could massively put me back (my fault for leaving it so long) Tracey was straight off making calls, keeping me updated every minute and by 10am the following morning I had a surveyor booked for the following week. I had even called Tracey first thing in a morning explaining some of my worries and was told. ‘Sarah you have my mobile number you could of give me a call last night so I could of ran through it with you and made sure you’re okay, I hate to think you were stressed when I can help’ Tracey & move and save really really do put in the time and effort and go ABOVE AND BEYOND for their clients and I can honestly say it’s because they WANT too!! I can’t thank move and Save & Tracey for making this process so much easier for me and for being so kind to me throughout!!! Is it bad that I’m already excited to sell my new house in the future so I can deal with them again?!!!! Haha!! FANTASTIC ESTATE AGENTS!