The only reason that I have given this "agency" one star is because I can't give it -100. Do not fall into their trap. The staff appear helpful, until you sign a contract with the devil. Then you see their true colours. Nothing was ever done, the staff are rude, they come into your home without permission. I am so happy that I don't have to deal with these people any more. I have never dealt with a company that is so unprofessional and disappointing. It's not a surprise that every review here has something bad to say. Honestly, take my word for it, use another agency, otherwise you will be the next victim writing a bad review. Completely shocked by this agency, shame on you Martin and Co.

It's ran by children pretending to be adults. Unfortunately for their "customers" they are dealing with things that affect peoples everyday lives. Rude, uncooperative, unhelpful and untruthful is how I would best describe their "customer service" Avoid. I wish I had. Oh and be warned. They will steal your deposit. They use a company to "clean" who are independent but in fact are owned by Martin and co.

Unfortunately the service was really bad. I have been trying to get my deposit sorted for 6 months and still going..... I regret making any kind of contract with them

Bad service and I couldn't believe how much they were charging for it.

Avoid whenever possible. Don't trust whatever they said and promised. They never fix anything and stole my deposit. Such a disgraceful company should by punished. It's really a shame.

Honestly, why this agency come up to the market and play badly to citizens. I emailed them to ask deposit amount, they didn't reply, I called them, they say we will email u the amount, after a week later, I just gave up and went straight to their face, and they said he's not there, can we give you a call.. Come on, I just wanna figure out the money and pay, is that thing so hard to be carry on! U just waste ppls time and money! I really wanna give u zero star but I can't.

Absolute Garbage. I would rather be homeless than deal with them again. If anything breaks in the flat, its always your fault an they threaten to charge you for it. Flat inspectors just show up without any notice and when you tell them you can't nicely, they started being disrespectful towards you. AVOID AT ANY COST

We have not received our deposit back almost 3 months of moving out. We don't even know why they just lost contact with us. We have to go via Tenancy deposit protection scheme and perhaps the courts depending on the outcome. We paid our rent, left the property in a good condition. I'm writing this review to make people aware our contract has been breached and we have no sign of our money. Avoid. An update they tried to claim 60% of our deposit with scandalous lies the adjudicators gave them 6%. There is Justice!!!

Dreadful. Their sales staff seemed alright/polite etc but as soon as you've signed a contract as a tenant it's downhill from there. We have not had a single problem fixed efficiently, follow up phone calls by us are always required 3-4 weeks after reporting an issue, to find that the right information wasn't passed on, so nothing was done. There has not been an exception to this messing around, it's the norm. Avoid like the plague if you're a tenant, take a chance with one of Nottingham's other estate agents who may be less awful.