This is the worst agency I have used so far. Very poor communication, no responses to voice messages, and after the tenancy ended no one explained what the next steps were or what the process looked like. Additionally, one of the employees, Ashley ,was rude. He shouted at me over the phone and did not allow me to speak. This is completely unprofessional and irresponsible customer treatment. It reached the point where I had to ask him not to raise his voice at me. On top of that, he is trying to charge me additional costs due to his own oversight. Before moving out, I left voicemail asked where I should leave the keys and how I could access the electricity meter to take final readings. I waited patiently for three days for someone to respond to my voice messages. Now Ashley wants to charge me extra fees because of this delay, which was not my fault. I am very disappointed with the attitude of this agency. A professional agency should take care of tenants as well as landlords, not treat them differently. Unfortunately, that is the clear impression I got from working with this agency. I also strongly believe that phone calls should be recorded for quality and safety purposes, because situations like the one I experienced should never happen.