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John Shepherd - Nottingham

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1.00 /5

No contact from Chris Marla for the last 3 weeks although we had a follow up call regarding the damp issue in our house aswell as bins. We’ve been given no council bins since moving in (3 months) meaning we’ve had to store bins in the garden. We were told bins were arranged back in September, and they were ordered. However, they haven’t arrived as our property manager ‘contacted someone she knew in the council to buy the bins’ instead of purchasing the bins through the councils appropriate avenue. (This ensures that bins arrive in 10 days at most.) They’ve also refused to give landlord details although the council requested that we contact the landlord following the issues. We were told contractors were arranged to visit to fix the damp in the house, but there’s been no fix in again, in 3 months. They’re an extremely ignorant company when it comes to actually addressing and fixing any issues raised with the house. We waited 1 week after the call with Chris ensuring the issues would be resolved promptly, until we emailed asking what’s going on. Since then we’ve sent multiple emails over the course of weeks but, we’re still being ignored. These issues are also only the major issues regarding the house and don’t even include the dirty oven upon moving in etc.

Reply from agent

Thank you for your review, please can you email lily.johnson@johnshepherd.com with details including property address so we can look into this further. Our complaints procedure would sit within the property management team and move upward accordingly, so we need to ensure this process has been followed correctly. Thanks, John Shepherd.

Contact details
Sales Phone:

0115 6474641

Lettings Email:

nottingham@johnshepherd.com

Opening hours

Unknown

Address

2 Gordon Road, West Bridgford, Nottingham, NG2 5LN, UK, NG2

At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.

Our team

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Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available