Dear Chantelle, Thank you for your feedback. Your frustration is clear and for this we apologies, but unfortunately for us, it also appears to be mis-directed. Please understand that we as agents have nothing to gain from the resolution of a dilapidation claim. All claim proceeds go to a landlord. That said, the thoughts of our clients are very important to us and hopefully the below will offer you some reassurance. In regards to the matters of cleanliness recorded upon vacating, whilst I believe these areas are no longer disputed, I accept that you feel the cost of rectification is higher than you expected. In our experience, these costs appear to be quite reasonable and we accept that this view is likely the reason for your targeted discontent. However, the advice my colleague Julie provided, was to make use of the free DPS deposit arbitration service, as they will assess both the landlord and tenants claims and rule independently. Please understand, this advice is offered to you as an avenue of reaching a fair and unbiased decision and is provided to you by us, as a means of offering support to both parties when a landlord and a tenant's views are not aligned. Kind regards,