Service and

Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not cleaned when first moved in despite reporting this to their representative on site and a subsequent phone call. On a separate note, there was no carbon monoxide detector fitted, and it took 2 weeks to fit one. This is a legal requirement for a residential letting. I will be reporting this and their conduct to their regulators.