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Northwood - Norwich

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Northwood - Norwich

A selection of reviews/testimonials by highest rating
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1.00 /5

I get stressed just thinking about when we moved in. We came from another city with our toddler in tow. There was junk everywhere- an unplumbed in washing machine in the kitchen, broken bits of future outside, the garden full of old water butts and detritus. Instead of Northwood remedying these things, I had to document everything and send multiple emails to get rid of things and get things fixed. No action on mold. Such a saddening and stressful experience

review by flo

Reply from agent

I am sorry that you did not feel you had a good experience. It was disappointing that the previous tenant left the property in an unacceptable condition. We do normally sort any issues out before a new tenant moves in. That was not possible in this case, as the previous tenant was late in moving out. For that we apologise. As I hope you can see from our other reviews, that is not how we like move in's to go. However, our records show that you moved in on the 22nd January We arranged for the washing machines etc to be removed on the 1st February and the other issues to be dealt with before the end of January. We don’t ignore issues, and I appreciate this took longer than you would have liked, but we did deal with them as quickly as we could.