AVOID AVOID AVOID 1 star is too generous for this agency. We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone. These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn’t test it themselves. We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in. We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us. The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood. This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items. We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are ignoring our emails. This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim "we have not evicted any tenants during the present crisis or started any eviction proceedings" clearly this is wrong. In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all! I will never be renting from Northwood again and hope no one else has the same experience as we did.NegativeResponsiveness, Quality, Professionalism, Value