Good afternoon. I can only apologize you feel that way. Our office has been closed since April 2020 and all staff have been working remotely from home. The telephones are not monitored and as per the voicemail, we ask that any enquiries are made via email. The property in question had a high level of interest and viewings were booked from the 9th Feb, the day the property was first advertised. By the time you enquired on Saturday 13th, we were already fully booked. It is unfortunate, however under COVID, we have to be very strict with the number of viewings we undertake in order to maintain social distancing and sanitize properties in between viewings. The safety of our staff & viewers is paramount during this pandemic. Viewings are booked on a first come, first serve basis with those who enquired first being booked first. We do not accept applications from any parties who have not viewed the property as it would be unfair to those who enquired & booked first to not be permitted to view the property at the first available opportunity.