You were advised of the requirements for leaving the property clean and tidy, you could have cleaned the property yourself. However on move out we pointed out the deductions which you agreed to. You were advised of the procedures for disputing the deductions, which is a free service. You did not dispute them. We only charge the actual costs for cleaning up the flat we make no charge for organising this. 95% of all deposits are returned to tenants, however not all tenants have the right attitude to returning the property in an acceptable condition and prefer to abuse the Agent Online.