Such a disaster from the very beginning! The agency was very happy to take money from me, but is not providing a professional service at all. Some of these things would be considered beyond basic as a lettings agency. Locked out of the property for 4 days at the beginning of my tenancy for which they blamed the existing tenant - but the issue was actually that they didn't know what keys they should have for the property. They seem to have very little concern for tenant safety - they gave me a front door key knowing there was a risk I could get locked out, as they claimed there was no backdoor key (there was). They had not arranged for the property to be cleaned - they seem to have some issue where they don't know how the property is to be managed, but have not made one attempt to contact the landlord and find out how they ought to proceed, which is a bit odd. It is also resulting in no speedy progress with getting issues sorted out. Surely it is common sense to speak to the landlord rather than insisting the property is a house share when it is being let to individual tenants. Not a shared contract. These are not my only experiences with them, and it's under 2 weeks in. I couldn't recommend this agency to anyone, as my own experiences have been nothing but back to back trouble, unnecessary worry and stress, but the worst part is how very little they seem to care. Really disappointing.