Dear J**** & C****** It is disappointing that you have left such a review and is not at all an accurate representation of your interactions with ourselves. You enquired about a property we were listing and we responded to you by email within 13 minutes of our office opening. Our initial communication attempted to ascertain your position in terms of the property you had expressed an interest in, this included basic information regarding your financial position. This is a standard question which is asked of every person looking to rent a property and is intended to make sure that anyone viewing the property can pass through the reference and affordability checks which are undertaken, should you submit a formal application to rent the property. By doing so it ensures neither party is wasting their time by undertaking a viewing. Based on the initial information provided by yourselves, we would be unable to successfully pass you through the referencing stage and we politely advised you of this. You subsequently had a telephone conversation with one of my colleagues a few hours later, where again you were informed of the reasons we would not be able to offer you a viewing. At this point you advised that you had further income that you hadn’t previously disclosed and advised you would email us with details of this to see if this could change the position on being able to pass referencing. As we had not received any such email from you, my colleague who you had spoken to the previous day, emailed you again to remind you that you would provide this information so we can see if you would pass through referencing. To this date, no response has been received by ourselves. Instead of communicating with ourselves, you have decided to leave a fictious and defamatory Google review. Whilst you have tried to sully our name with your review you will note we have redacted your names from this response. Matthew White - Director