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Martin & Co Norwich

A selection of reviews/testimonials by highest rating
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1.00 /5

I would not recommend this 'agent'. I have been a landlord for many, many years and made the decision that I would retire. I therefore decided to start looking for an agent to take over my portfolio and manage it for me. Being a landlord is stressful, especially with a portfolio of my size, and I simply do not want the hassle any longer. I contacted Martin & Co and received no response which was surprising, given the amount of business I was hoping to give them. Then, my friend's daughter also later contacted the office regarding a viewing for a property for herself and her boyfriend and the woman on the phone was indescribably rude to her for no reason at all. After learning of how rude the staff member was to my friend's daughter, I decided not to pursue Martin & Co in responding to my email and have chosen another agent who has proved to be more responsive, courteous and professional. If this is the way Martin & Co deal with prospective customers and tenants, I would not touch them with a barge pole.

Reply from agent

Dear Mrs H I am sorry to have to publicly doubt what you are saying but good communication is a key factor for us and I can genuinely say, we have not received an email from you addressed to Martin & Co in Norwich. Also, your comments about a ‘friends daughter’ are slightly dubious to say the least. Unfortunately, in the absence of knowing who you are and with none of my staff being aware of the need to have a 'firm but polite' conversation with a potential tenant in recent weeks, your review in my honest opinion has all the hallmarks of being posted by a competitor seeking to deliberately do us down. However, if this is genuine, then I apologise and I would gladly be prepared to discuss your concerns and by all means please contact me in person on 01603 766860, I would be more than happy to discuss the matter with you. Mike White – Director. ***UPDATE*** 5 weeks on from my initial response and 'Mrs H' has not been in contact and because of the anonymity of the post, I have no means of contacting them. MW

Contact details
Sales Phone:

01603 766860

Lettings Phone:

01603 766860

Opening hours

Unknown

Address

1 Charing Cross, Norwich, Norfolk, NR2 4AX, UK

About

We specialise in residential lettings and management in Norwich and the surrounding areas and have been providing advice, guidance and support to our customers since 2006. Martin & Co Norwich is jointly owned by Director Mike White and his son, Director and Branch Manager, Matthew White. Together they bring over 30 years of experience and expertise to the business. The city of Norwich with its iconic Cathedral, many historic buildings, and affordable property prices, make it an attractive place to live. Our team has a reputation for providing an efficient and reliable service across both residential lettings and management service. We are passionate about ethical lettings and property management and are proud to be the founding member of the Safe Agent Scheme in Norwich, and members of The Property Ombudsman redress scheme. Whether you're a landlord, or you're looking for an investment property, Martin & Co Norwich will tailor our service to suit your needs. Please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Norwich get you on the move. Certificate martin

Our team

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