Martin & Co staff in Norwich are incredibly polite when they expect something from a tenant, but if the tenant suffers from poor maintenance of the household beyond their control, then they offer the worst service in the area as far as I’m concerned when it comes to upholding the property at their expense. Incredibly disappointed by their tendency to meet the landlord’s financial desires at the harm of a tenant that hasn’t broken the lease agreement. If your rental property were to incur damage beyond your control, don’t expect any support from this cynical company. If you’re an unethical landlord, you might benefit from the kind of exploitation they invoke on tenants. If you’re a tenant looking for a comfortable rental, try Howards or anywhere else in the area. In my case, my tenancy fee has maintained the same rate despite them pulling my carpets up in areas that were expected to be in reasonable condition. Imagine looking for a new property and sleeping on a sofa for the first three months because your bedroom has been flooded from their poorly maintained facilities. Terrible service that expect favours from you if it benefits them, but when you have expectations on the living conditions, don’t anticipate that they’ll be met.